Monday, July 7, 2014

Should I relaunch NinjaTickets?

We can rebuild it, we have the technology.  I would say fuck pretty maps though lets get people really good priced tickets.  Forget indexing stubhub, I'd index the sellers that list on stubhub directly and only pull the tickets that I couldn't find from the stubhub's of the world... Ebay and CraigsList would be top priorities.

What do you think should we relaunch

Thursday, June 26, 2014

Inbound IVR and Outbound IVR not leveraged well by Ticket Sellers

I keep considering releasing the full version, reborn from the ashes of a DDoS'd beta, to once again provide consumers a good option of comparing event tickets from various sellers, outlets, and marketplaces.  A 454 casull vs a 45 long colt.

If I did I would put in a lot more work into the phone systems since the mobile computing revolution is mainly grown from phone technology.  While webpages and accurate search functions are helpful, I've noticed many big and last minute sales come through phones (read big sales, from motivated customers).

I am surprised that other ticketing companies have de-emphasized phone communications in favor of apps and websites.  Look at every major ticket site, the phone numbers are buried and not featured prominently. 2.0 would feature an innovative inbound IVR system that quickly routes numbers based on the level of verification needed to complete purchases. Thus saving total time.

I'd also like to employ an outbound IVR letting ticket sellers know that is back!  As well as politely pinging them asking for ticket listings for hot events. I think the key for the outbound IVR message would be to keep the intro short and allow people to barge in with other requests.

Hosted and cloud IVR offerings have reduced barriers to enter the IVR game and scale it.

I think its important to help consumers get what they need efficiently, strong IVR scripts with thoughtful back ends can be useful and shouldn't be de-emphasized by ticketing companies.  Whereas multiple verification levels and long drawn out menu options should be avoided at all costs.

Identifying the top value repeat buyers and scalpers quickly, perhaps with IVR voice biometrics, and routing their calls to a high-level salesman I believe will increase revenues while keeping cloud call center costs down.  Utilizing IVR analytics reporting can ensure the system is working. 

Monday, March 14, 2011

Our Thoughts & Prayers are with Those Affected by the Events in Japan

We're deeply saddened by the recent events in Japan. The devastation to a first world country is truly shocking and humbling. The nuclear instability is an issue we pray is resolved favorably. Some experts are fearing this may become a "chain reaction" if the worst case scenario were to occur. There have been reports of foreign companies, e.g. USA, pulling out all of their people because of this perceived threat as early as the day after the quake. Those affected are in our thoughts and prayers.

I also hope that the world would make it possible to conduct a mass evacuation if needed, and that there would be enough lead time. Please give if you haven't.

Thursday, February 3, 2011

Super Bowl Music: Lil Wayne Releases "Green and Yellow" response to "Black and Yellow"

Lil Wayne - Green And Yellow by uristocrat

Lil Wayne released a battle rap countering the Steelers' "Black and Yellow" (below) with a Pro Packers "Green and Yellow" (above).

Monday, November 22, 2010

Ninja Tickets Status Update

Ninja Tickets was attacked and our programmers are recommending that we do not go live until we fix certain speed issues that make Ninja Tickets vulnerable to attack.  So for now I have to focus on other projects to make money to support the goal of Ninja Tickets. 

I still believe in the goal of Ninja Tickets and as a sports fan I am missing the service since I often used it myself.   The core vision of Ninja Tickets hasn't been executed yet -- even with the emergence of Venture Backed companies that were a facsimile of our business plan.  Hopefully with some new capital and sweat equity we can get this project rolling again and get the best price tickets to fans, period.